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Find answers, troubleshoot common issues, or contact our team for help with your blockchain investigation.

Common questions

Quick answers to common issues.

Before contacting support, check some of the most common questions about wallet tracking and blockchain investigations.

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Support topics

Find the information you need.

Explore the basics of using our platform and understanding blockchain investigations.

01

Getting Started

Start your first investigation with a public wallet address and explore the available blockchain activity.

  • Find a wallet
  • Start an investigation
  • Understand wallet data
02

Wallet Tracking

Learn how to monitor wallet activity and understand the movement of assets.

  • Transactions
  • Token movements
  • Wallet activity
03

Investigations

Follow transaction activity and understand relationships between wallet addresses.

  • Trace fund flows
  • Follow transactions
  • Analyze wallet relationships
04

Security

Protect your wallet and understand what information should never be shared.

  • Never share private keys
  • Never share seed phrases
  • Never share wallet passwords
05

Blockchain Data

Understand how public blockchain data is collected and presented.

  • Public transactions
  • Wallet balances
  • On-chain activity
06

Contact Support

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